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  • Connexient, SNCF, Unibail Rodemco and Schneider Electric Discuss Indoor Navigation and Location Service at Pole Star Connect

    PoleStar Connect Day SNCF, Unibail Rodemco, Schneider Electric and Connexient discuss use cases and strategic value of indoor positioning and navigation Last week I had the opportunity to participate in

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  • Wayfinding Design for Understanding:  A Classic Position Paper

    I recently came across this position paper called: Wayfinding Design for Understanding published by the outstanding Center for Health Design. https://www.healthdesign.org/knowledge-repository/wayfinding-design-understanding https://www.healthdesign.org/sites/default/files/WayfindingPositionPaper.pdf While it was published in 1992 - and thus

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  • What Exactly is Indoor Navigation Anyways - and Why Does It Matter?

    Connexient was founded with a singular, driving vision:  to develop and deliver a true turn-by-turn indoor navigation experience that would be as intuitive and useful as that which billions of

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  • Accenture Study: Superior Patient Experience Can Yield Up to 50% Higher Margins

    Any one that has ever been to a large hospital medical center - or worked at one - understands intuitively the very real and negative impact of poor wayfinding on Patient Experience.

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  • Connexient + Google Maps for Work Part 2: Closing the Gaps With Campus and Network-Wide Wayfinding

    Last week, we zeroed in on how we work with Google Maps to deliver true end-to-end, outdoor + indoor maps, directions and navigation. This partnership allows us to make - for example

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eHealthcare Strategy LogoRecently, eHealthcare Strategy & Trends published an article on the launch of MediNav at Robert Wood Johnson University Hospital and our deployment at the National Institutes of Health Clinical Center in Bethesda, MD.

The full length "digital reprint" of the article came out yesterday and can be found here:

The first part of the article - focused on RWJ Find My Way - does an excellent job of describing the issue of Wayfinding at large, complex facilities and how Indoor Navigation with MediNav can vastly improve and transform that important element of Patient Experience. The second section, focused on our deployment at the NIH, also addresses in addition the staff version and some of the broader use cases we will support.

See the RWJ Find My Way Video

The Importance of Campus-Wide and Network-Wide Wayfinding

One thread that runs through the article is the importance of addressing Campus-wide and Network-wide wayfinding. Often getting to the right building - and the right parking garage or location - is very confusing and difficult for an arriving patient or visitor. As a consequence, people are lost before they even get there!

“We are a very large campus,” says Joanne Arico, RN, BSN, Director of Patient Experience at RWJUH. “We take up several city blocks.” She describes a labyrinth of buildings, hallways, bridges, parking garages, and several information desks where patients check in . . . We noticed we had a lot of patients that were in one building that needed to be in another building."

With over 20 years of experience in Wayfinding for Hospitals and Healthcare Networks, we have always understood the importance of this issue and our Parking Planner feature was designed to solve it.

Even after a user parks and arrives at your campus - whether that be an actual campus space or an urban campus spread across a part of a city - he or she will often have to navigate to and between buildings. The NIH is a great example of this.

"The vast complex that houses the National Institutes of Health (NIH) spans 322 acres and can be challenging for both patients and staff to navigate. “We have three and a half million square feet under one roof, so it’s understandable where a patient could get turned around here,” says Eric Cole, Chief Administrative Officer at NIH Clinical Center.

That's where our end-to-end, integrated indoor and outdoor approach to Wayfinding is so critical.

Connexient's Google Maps Integration - Filling the Crucial Gaps

To address this problem of campus navigation, Connexient will leverage its integration of Google Maps to provide additional layers of map information and functionality to seamlessly connect the outdoor and indoor lets of a users journey. With our Enterprise Grade Mapping Services, Connexient can fill in the crucial gaps that will always be in a Google Map. The problem is that Google does not - and can not - know your organization and facilities, nor have the indoor maps of your facilities.

Connexient ensures that the user will get not just to an address, but to the right entrance - and then from there turn-by-turn to your indoor location. Even when there is not an indoor map of a building, our understanding of your organization, campus and network will ensure that users are guided correctly and accurately to their destinations.

The Next Step: Transport Van and Vehicle Logistics

One very interesting next step we will be taking with the NIH is integrating location data for transport vans. This will enable users of MediNav to do things like see the current location of transport vans, get their current ETA (estimated time of arrival) to the user's location and so on. This can be tremendously helpful, enabling users - just as we all do with Uber today - to be more productive and comfortable, rather than having to wait out on a curb, for example.

This capability will also be applied in the Staff version of MediNav more generally for Enterprise logistics - helping to coordinate all the different vans, golf carts, vendor vehicles making deliveries and so on that are used in operations.

We call that the Uber-ization of the Enterprise! More to come on that in future blogs!

To learn how Connexient can provide Indoor Maps, Navigation and Location Services improve Patient & Visitor Experience, increase efficiency and capture lost revenue for your organization, please contact us.

This article focuses on one of the most valuable early use cases in Healthcare - and generally for Tango - being prototyped at Purdue University.

http://www.jconline.com/story/news/college/2015/04/25/purdue-project-tango/26367505

While the "beeping" UI here has a specific context and use case based on similar tools that the visually impaired already use, it seems ripe for enhancements with voice and other audio prompts

This use case highlights and draws on some of the things that are truly unique to Tango. With BLE or Cisco-based navigation-quality indoor positioning, for example, our MediNav Navigator could easily help to guide a visually impaired user end-to-end across a large facility, as well as provide location-based information and services that are useful. But it would be only a partial solution at best.

With Tango, on the other hand, we will be able to not only navigate the user, but literally see the environment for them. Tango can recognize spatial relationships and objects in way far more similar to how our own brains do. This makes it possible to help the visually impaired both avoid obstacles on this journey and also embed information about the environment and objects that are useful.

One very simple example of this would be recognizing and being able to guide the user precisely to a water fountain. Or point their device towards a wall, perhaps, and scan and read all the signs and options that are on it. The key point is that almost all of the things in terms of navigating an environment that the "sighted" person takes for granted and are so difficult for the visually impaired now becomes possible again.

There is a good stretch of road ahead to make all this practical as a complete solution and ready in a market sense, but the number of ways that Indoor Navigation + Augmented Reality can be combined for user benefit seem almost endless!

 

To learn how Connexient can provide Indoor Maps, Navigation and Location Services improve Patient & Visitor Experience, increase efficiency and capture lost revenue for your organization, please contact us.

Like a lot of companies, Connexient had a very busy and exciting time at HiMSS 2015! All in all, what we experienced was a pretty overwhelming groundswell of demand for Indoor Navigation and Location-based services. This was driven by an understanding both of its immediate role in improving Patient Experience as well as its longer term strategic value and ROI. Whereas last year the discussions were all centered on pilots or initial deployments to one building, this year it was all about campus wide or network deployments, as well as driving towards integrations with EHR and other Healthcare IT.

A major reason was that this headline - not ours - from the 26th Annual HIMSS Leadership Survey.

HIMSS 2015: Patient Satisfaction and Patient Engagement Race to the Top of CIOs’ Agendas

What we experienced in our discussions was part of a bigger wave, evidently! Here are just a few excerpts from a great summary by Healthcare Informatics:

http://www.healthcare-informatics.com/article/patient-satisfaction-and-patient-engagement-roar-top-cios-agendas-himss-leadership-survey

b2ap3_thumbnail_logo-HCI.pngPatient satisfaction, patient engagement, and quality of care improvement have raced to the top of healthcare CIOs’ and senior IT executives’ agendas in the past year, according to the industry’s leading executive survey. Those were among the findings of the 26th Annual HIMSS Leadership Survey, sponsored by the Chicago-based Healthcare Information and Management Systems Society, and released at a press briefing held Monday morning, April 13, at the vast McCormick Place Convention Center in Chicago.

With regard to the HIMSS Leadership Survey, most dramatically, respondents ranked “improve patient satisfaction” and “improve patient care/quality of care” as their top business objectives, both at 87 percent, and above “sustain financial viability,” at 85 percent; “improve care coordination,” at 76 percent; “improve operational efficiency,” at 72 percent; “improve physician satisfaction,” at 68 percent; “achieve meaningful use,” at 68 percent; and “increase market share,” at 66 percent. Jennifer Horowitz, HIMSS’ senior director of research, in response to a question from Healthcare Informatics regarding the unprecedented nature of this survey result, noted that the methodology of the survey has changed in this year’s survey, compared to last year’s.

This sea change in focus was something we experienced directly.

Indoor Navigation and Location-based Services Directly Improves both Patient Experience and Engagement

The reason is simple. While the study does not specifically focus on Digital Wayfinding and Indoor Navigation, it is now clearly recognized as a key component of a strategy to improve Patient Satisfaction and Experience. It always has been in Hospitals - this is why there have long been Wayfinding Committees with C-level focus and significant budgets. But now this has been become part of a broader Patient Experience focus with even more Enterprise commitment.

Additionally, there was also high demand to integrate Indoor Navigation and Location-based Services with Patient Engagement applications and EHR platforms. While there are many potential benefits to this, the low hanging fruit is encapsulated in what have been evangelizing as the Airline Check-in Model Use Case. We'd be the first to agree that there are many things that are not so great about the Airline customer experience these days! But this particular use case is a bright spot and one that can be applied for even greater benefits in Healthcare.

The "Airline Checkin Model" Use Case

These screenshots show functionality that MediNav supports out-of-the box to support the integration with EHR systems to dramatically enhance and improve the patient experience.

Appointment Reminder

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Patient receives an appointment reminder 24 hours prior and can confirm he/she is coming, as well as set reminder for a desired time when he/she should leave for the appointment. Patient can also view end-to-end route - outdoors and indoors - in advance at this point to pre-plan their trip.

Parking Planner

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Using the Parking Planner feature, Patient is given recommended parking location based on their appointment destination inside the building. Then receives turn-by-turn navigation to the correct garage entrance with Google Maps.

e-Checkin

b2ap3_thumbnail_echeckin-sm.jpg

Upon arrival at the parking garage, Patient’s physical presence is confirmed with BLE Beacon or Cisco MSE and Welcome Screen automatically triggered that enables he/she to save car location, notify caregivers of arrival, and receive turn-by-turn indoor navigation to appointment room.

 

The result is a win-win-win:

  1. reduced stress for the patient in getting to appointments;
  2. reduced no shows and late appointments for the Healthcare Provider; and something totally new
  3. real-time visibility into incoming flow of appointments so that the Healthcare Provider can manage its "dynamic inventory" more effectively.

This is a central thrust of our partnerships with both Stanley Healthcare and Intelligent Insights.

Would You Like to Partner with Connexient to Deliver the Airline Check-in Model?

Connexient is now actively moving forward on specifying, planning and then implementing the "Airline Check-in Model" with multiple clients and a major EHR platform. This is just one example of an initial use case that is facilitated, of course, and as we move forward with our partners we will continue to develop others.

If you would like to work with Connexient to leverage Indoor Navigation and Location-based Services to measurably improve the Patient Experience, enhance Patient Engagement and realize direct Enterprise ROI, please contact us!

 

 

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Connexient Inc.

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