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  • What is Navigation-quality Positioning Anyways - and Why Does It Matter?

    A while back, we blogged about what are the key requirements and characteristics of Indoor Navigation in What Exactly is Indoor Navigation Matter Anyways - and Why Does It Matter? In

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  • Connexient, SNCF, Unibail Rodemco and Schneider Electric Discuss Indoor Navigation and Location Service at Pole Star Connect

    PoleStar Connect Day SNCF, Unibail Rodemco, Schneider Electric and Connexient discuss use cases and strategic value of indoor positioning and navigation Last week I had the opportunity to participate in

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  • Wayfinding Design for Understanding:  A Classic Position Paper

    I recently came across this position paper called: Wayfinding Design for Understanding published by the outstanding Center for Health Design. https://www.healthdesign.org/knowledge-repository/wayfinding-design-understanding https://www.healthdesign.org/sites/default/files/WayfindingPositionPaper.pdf While it was published in 1992 - and thus

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  • What Exactly is Indoor Navigation Anyways - and Why Does It Matter?

    Connexient was founded with a singular, driving vision:  to develop and deliver a true turn-by-turn indoor navigation experience that would be as intuitive and useful as that which billions of

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  • Accenture Study: Superior Patient Experience Can Yield Up to 50% Higher Margins

    Any one that has ever been to a large hospital medical center - or worked at one - understands intuitively the very real and negative impact of poor wayfinding on Patient Experience.

    Read More
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Like a lot of companies, Connexient had a very busy and exciting time at HiMSS 2015! All in all, what we experienced was a pretty overwhelming groundswell of demand for Indoor Navigation and Location-based services. This was driven by an understanding both of its immediate role in improving Patient Experience as well as its longer term strategic value and ROI. Whereas last year the discussions were all centered on pilots or initial deployments to one building, this year it was all about campus wide or network deployments, as well as driving towards integrations with EHR and other Healthcare IT.

A major reason was that this headline - not ours - from the 26th Annual HIMSS Leadership Survey.

HIMSS 2015: Patient Satisfaction and Patient Engagement Race to the Top of CIOs’ Agendas

What we experienced in our discussions was part of a bigger wave, evidently! Here are just a few excerpts from a great summary by Healthcare Informatics:

http://www.healthcare-informatics.com/article/patient-satisfaction-and-patient-engagement-roar-top-cios-agendas-himss-leadership-survey

b2ap3_thumbnail_logo-HCI.pngPatient satisfaction, patient engagement, and quality of care improvement have raced to the top of healthcare CIOs’ and senior IT executives’ agendas in the past year, according to the industry’s leading executive survey. Those were among the findings of the 26th Annual HIMSS Leadership Survey, sponsored by the Chicago-based Healthcare Information and Management Systems Society, and released at a press briefing held Monday morning, April 13, at the vast McCormick Place Convention Center in Chicago.

With regard to the HIMSS Leadership Survey, most dramatically, respondents ranked “improve patient satisfaction” and “improve patient care/quality of care” as their top business objectives, both at 87 percent, and above “sustain financial viability,” at 85 percent; “improve care coordination,” at 76 percent; “improve operational efficiency,” at 72 percent; “improve physician satisfaction,” at 68 percent; “achieve meaningful use,” at 68 percent; and “increase market share,” at 66 percent. Jennifer Horowitz, HIMSS’ senior director of research, in response to a question from Healthcare Informatics regarding the unprecedented nature of this survey result, noted that the methodology of the survey has changed in this year’s survey, compared to last year’s.

This sea change in focus was something we experienced directly.

Indoor Navigation and Location-based Services Directly Improves both Patient Experience and Engagement

The reason is simple. While the study does not specifically focus on Digital Wayfinding and Indoor Navigation, it is now clearly recognized as a key component of a strategy to improve Patient Satisfaction and Experience. It always has been in Hospitals - this is why there have long been Wayfinding Committees with C-level focus and significant budgets. But now this has been become part of a broader Patient Experience focus with even more Enterprise commitment.

Additionally, there was also high demand to integrate Indoor Navigation and Location-based Services with Patient Engagement applications and EHR platforms. While there are many potential benefits to this, the low hanging fruit is encapsulated in what have been evangelizing as the Airline Check-in Model Use Case. We'd be the first to agree that there are many things that are not so great about the Airline customer experience these days! But this particular use case is a bright spot and one that can be applied for even greater benefits in Healthcare.

The "Airline Checkin Model" Use Case

These screenshots show functionality that MediNav supports out-of-the box to support the integration with EHR systems to dramatically enhance and improve the patient experience.

Appointment Reminder

b2ap3_thumbnail_appt-reminder1-sm.jpg

Patient receives an appointment reminder 24 hours prior and can confirm he/she is coming, as well as set reminder for a desired time when he/she should leave for the appointment. Patient can also view end-to-end route - outdoors and indoors - in advance at this point to pre-plan their trip.

Parking Planner

b2ap3_thumbnail_pkg-planner-select-sm.jpg

Using the Parking Planner feature, Patient is given recommended parking location based on their appointment destination inside the building. Then receives turn-by-turn navigation to the correct garage entrance with Google Maps.

e-Checkin

b2ap3_thumbnail_echeckin-sm.jpg

Upon arrival at the parking garage, Patient’s physical presence is confirmed with BLE Beacon or Cisco MSE and Welcome Screen automatically triggered that enables he/she to save car location, notify caregivers of arrival, and receive turn-by-turn indoor navigation to appointment room.

 

The result is a win-win-win:

  1. reduced stress for the patient in getting to appointments;
  2. reduced no shows and late appointments for the Healthcare Provider; and something totally new
  3. real-time visibility into incoming flow of appointments so that the Healthcare Provider can manage its "dynamic inventory" more effectively.

This is a central thrust of our partnerships with both Stanley Healthcare and Intelligent Insights.

Would You Like to Partner with Connexient to Deliver the Airline Check-in Model?

Connexient is now actively moving forward on specifying, planning and then implementing the "Airline Check-in Model" with multiple clients and a major EHR platform. This is just one example of an initial use case that is facilitated, of course, and as we move forward with our partners we will continue to develop others.

If you would like to work with Connexient to leverage Indoor Navigation and Location-based Services to measurably improve the Patient Experience, enhance Patient Engagement and realize direct Enterprise ROI, please contact us!

 

 

HiMSS 2015 was a tremendously successful event for Connexient.   While the overall volume of activity was exciting, more significant was that we are now seeing the market move past the "pilot" stage.  In almost every case, our discussions with current clients and new prospects centered on full campus or in some cases network-wide deployments.   The other big theme was the embrace of integration to deliver compelling user experiences and Enterprise ROI.   We will have more to say on all of this in the days to come!

  • Connexient and Mackenzie Health at HiMSS 2015
  • HiMMS Speakers
  • STANLEY Healthcare Booth
  • STANLEY Healthcare Booth
  • Come see Connexient at the Stanley Booth (2844)
  • Stanley Healthcare Aeroscout
  • Connexient's Station at Stanley Healthcare
  • Demo'ing Navigator 2.0
  • Stanley Healthcare iBook Presentation
  • Connexient and Mackenzie Health at HiMSS 2015
  • HiMMS Speakers
  • STANLEY Healthcare Booth
  • STANLEY Healthcare Booth
  • Come see Connexient at the Stanley Booth (2844)
  • Stanley Healthcare Aeroscout
  • Connexient's Station at Stanley Healthcare
  • Demo'ing Navigator 2.0
  • Stanley Healthcare iBook Presentation

Aviv Gladman of MacKenzie Health, Geoff Halstead of Connexient, John Feland of Argus Insights, and Barbara Casey of Cisco Health talk about the impact of the Internet of Things on Healthcare.

When you are building a new company - and a new "space" like Indoor Navigation and Location-based Services - there are some milestones that really matter. This week, we were proud to announce one of those: our new partnership with Stanley Healthcare.

Read the Press Release on StanleyHealthcare.com

Sales Collaboration is the Starting Point

Of course for a young company like Connexient, the opportunity to work with a partner who can bring our solution to over 5,000 hospitals and 12,000 long-term care organizations is tremendously exciting and a great honor. It will enable us to reach more clients that we can help to enhance patient experience, capture lost revenues and increase efficiency. That is a good thing!

Come See Connexient and Stanley at HiMSS 2015We will kick-off our collaboration at HiMSS 2015 - the annual gathering of over 30,000 innovators and leaders in Healthcare - in Chicago on April 12th. Please come see us there!

 

But Product Integration to Deliver Enterprise ROI Is Just As Important

Equally exciting to us, however, is the shared vision between our companies of how integrating Indoor Navigation - and Navigation-quality mapping and positioning - together with other location-based solutions solutions can deliver compelling value for users and increase Enterprise ROI for our clients.

Gabi Daniely, Vice President of Solutions, Products and Marketing at STANLEY Healthcare summed this up nicely:

“Smartphones and other mobile technologies that are BLE enabled are transforming how patients access hospital information and interact with healthcare providers. Connexient’s MediNav solution is the perfect complement to our existing Wi-Fi based solutions for Patient Flow, Asset Management, Environmental Monitoring, Hand Hygiene Compliance Monitoring and Patient and Staff Security. Our partnership with Connexient will help our clients further improve staff communication, automate processes, accelerate responsiveness, increase security and streamline workflow across the entire continuum of care.”

The importance of integration has been a core focus for Connexient from the very beginning. We tell our clients that while Indoor Navigation may be the first "killer app" of Indoor Positioning and Location Services, Connexient's core mission is to location-enable Enterprise IT. So we are eager to get to work!

The Low Hanging Fruit

The opportunities to deliver ROI through Enterprise integration seem endless - the deeper you dig the more benefits appear. In discussion with clients and partners like Stanley over the last year, however, we have identified three areas that have present a combination of relatively simple implementation, immediate benefits and measurable ROI.

EHR Integration for Appointment Reminders and the "Airline Check-in" Model

We first started talking to clients and blogging about this last year. With just a few very simple integration points to EHR solutions, we can collaborate with our clients and partners to deliver a use case we call the "Airline Check-in Model".

The "Airline Checkin Model" Use Case

These screenshots show functionality that MediNav supports out-of-the box to support the integration with EHR systems to dramatically enhance and improve the patient experience.

Appointment Reminder

b2ap3_thumbnail_appt-reminder1-sm.jpg

Patient receives an appointment reminder 24 hours prior and can confirm he/she is coming, as well as set reminder for a desired time when he/she should leave for the appointment. Patient can also view end-to-end route - outdoors and indoors - in advance at this point to pre-plan their trip.

Parking Planner

b2ap3_thumbnail_pkg-planner-select-sm.jpg

Using the Parking Planner feature, Patient is given recommended parking location based on their appointment destination inside the building. Then receives turn-by-turn navigation to the correct garage entrance with Google Maps.

e-Checkin

b2ap3_thumbnail_echeckin-sm.jpg

Upon arrival at the parking garage, Patient’s physical presence is confirmed with BLE Beacon or Cisco MSE and Welcome Screen automatically triggered that enables he/she to save car location, notify caregivers of arrival, and receive turn-by-turn indoor navigation to appointment room.

 

The result is a win-win-win:

  1. reduced stress for the patient in getting to appointments;
  2. reduced no shows and late appointments for the Healthcare Provider; and something totally new
  3. real-time visibility into incoming flow of appointments so that the Healthcare Provider can manage its "dynamic inventory" more effectively.

This last one best illustrates the power of integration. There are various ways to work to address the first two goals that - while less efficient for the organization and convenient for the patient - can be effective.

b2ap3_thumbnail_IMG_02042015_174148.pngBut this type of integration opens up an entirely new set of possibilities for the organization that will directly increase the effective use of a hospitals most valuable resources - its caregivers - while simultaneously reducing the wait times - and uncertainty about them - that patients have come to dread.

When you combine and integrate this with a solution like Stanley Healthcare's MobileView, now the Enterprise is getting an end-to-end visibility across the entire continuum of care. That's powerful.

RLTS Integration for the MediNav Staff Version

Since we first started deploying MediNav, our clients have told us how it has become instantly popular with Hospital staff. Besides the plain fact that caregivers get lost as well - especially newly arriving staff - it has often become used as a convenient communication option and directory resource that is already sitting in everyone's pocket.

This has lead to our planning and development of the MediNav Staff Version, slated for release in Q4 of this year. This will first and foremost provide a full staff directory and complete map of the facility that is only accessible to authorized personnel. That in itself will be tremendously useful.

b2ap3_thumbnail_Stanley-Staff-Workflow.jpgAs we go forward with partners like Stanley, however, even more compelling opportunities arise. Why not, for example, integrate RLTS-based asset tracking like Stanley Healthcare Nursing & Staff Workflow Solutions? Why not indeed! Stanley knows where the equipment is located, we can tell the caregiver which is the closest and how to get there. And that's just one example of course.

Or with staff workflow tracking, now a nurse that needs to confer with a doctor can immediately see exactly where he is in the building and even if he is moving receive turn-by-turn navigation to meet up with him.

We Want to Hear from You

Neither of these types of use cases outlined above are fundamentally new. They are ones almost every person is familiar with in some other part of their life with applications like Foursquare (or Facebook check-in), Uber and otherwise. The point is that by moving down the path with some very simple integrations, we can translate these into Enterprise use cases that are both comfortable for the user and bring real value to the organization.

It is our clients that can best tell us where to focus, of course. You know what capabilities and use cases would have true immediate and positive impact for you - and your patients. So we want to hear from you and start these conversations!

Contact Us

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Connexient LLC

210 West 29th Street, 9th Floor
New York, NY 10001
(212) 763-6604 | (888) 850-4920
sales@connexient.com