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Recently, Heather Mack of Mobi Health News published an article on the launch of MediNav at the National Institutes of Health Clinical Center in Bethesda, Maryland. The article can be found here:

NIH Taps Connexient for Hospital Wayfinding App

Mack touches upon the highlights of our Indoor Navigation product: blue-dot navigation; all-screens integration, including web, kiosks, and physical signage; outdoor-indoor integration with Google Maps; enterprise operational efficiency; and more.

After a very hectic but rewarding and exciting week at HIMSS16, it is time to catch our breath and take stock.   Here are our take-aways from the show on the status of Digital Wayfinding, Navigation and Location-based Services in Healthcare.

The Market Has Arrived

What we saw at HIMSS16 mirrors what we have seen generally over the last couple of quarters:  the market has arrived!  Digital Wayfinding and Indoor Navigation are no longer a new concept, to be considered and explored, with perhaps a pilot.  Rather, we are seeing fully funded, well defined RFPs, and requests for quotations for multiple sites and Enterprise network deployments.  

Yes, in this there will always of course be some mix of pilots.   But there are many forward leaning healthcare networks that want to positively impact Patient Experience with best-in-class Digital Wayfinding and Indoor Navigation right now.

Integration is the Next Step:  The Airline Check-in Model

HX360-Presentation-Mark-2016

Connexient CEO, Mark Green presenting and discussing the "Airline Check-in Model" user experience at HX360.

For many of our clients, there is a keen understanding that the real value and ROI from Digital Wayfinding and Indoor Navigation will come when it gets integrated into other key components of Patient Experience.  One of the most important of these is Appointment Scheduling. This is where Connexient has been pioneering an innovative user experience that we call the Airline Check-in Model with the following benefits:

  1. enhance patient experience, making it easy to get to where the patient or visitor wants to go;
  2. minimize the stress of patients and visitors face in navigating a large, complex facility;
  3. reduce missed or late appointments – capturing lost revenue; and
  4. optimize resource utilization by improving enterprise visibility of inbound appointments.

Last week, we announced a partnership with HackensackUMC to bring this from concept to reality.  And at HIMSS16, we began fleshing out plans with other clients to do the same.  

The Understanding of Indoor Mapping & Navigation as an Enterprise Solution

As important as Digital Wayfinding and Indoor Navigation is to solving a major pain point in Patient and Visitor Experience, Connexient has always emphasized that this is really just the first step.  Connexient’s driving vision and product roadmap is to Location-Enable the Enterprise, enabling, via our API + SDK, navigation-quality indoor maps and location services to be integrated into applications across patient experience, operations, security, facility management and more.    There are then multiple streams of ROI to be gained from each additional integration.  

We are actively planning and moving down that roadmap with the National Institutes of Health.   At HIMSS16, we began to flesh this out with several other clients.  

Working with Stanley 

There was also great enthusiasm from mutual clients about the opportunities for ROI and value to patients and staff that can be delivered through our partnership with Stanley Healthcare.   The next phase of this collaboration will be very exciting!

Look for Announcements to Come!

So, all-in-all HIMSS16 was the capstone on the next phase in the growth of the market and of Connexient.   Look for lots of news and announcements that will come out of HIMSS16 in the months to come!
 

Introducing RWJ Find Your Way

Connexient is very proud to announce the official launch of the RWJ Find Your Way Mobile App, now available on the App Store and Google Play as the RWJUH Find Your Way.

Information & links: http://www.rwjuh.edu/rwjuh/rwj-find-your-way.aspx

 

You can also see it in action with the RWJ Find Your Way Video:

In addition RWJUH has deployed MediNav iPad Kiosks in its lobby and will be adding the Web site version later this summer.

This launch makes Robert Wood Johnson University Hospital the first hospital in North America to deliver for its patients, visitors and staff the world's first true turn-by-turn indoor navigation smartphone application, with reliable indoor positioning accuracy of 1 to 2 meters. Powered by Bluetooth Low Energy (BLE) Beacons and Polestar handset sensor fusion technology, MediNavTM Navigator v. 2.0 is the most advanced indoor navigation application available, with rich features that users have come to expect from Google or Apple in the "outdoor world".

The launch is a hugely important milestone for Connexient, in that it represents the culmination of everything we have learned. There is a huge difference between a good looking demo, and making indoor positioning work reliably and accurately at scale in real-world environments, and there is no substitute for doing the hard work to get there.

As our CEO and Co-Founder, Mark Green put it, “RWJUH has been a fantastic partner and collaborator in realizing the vision of true indoor navigation and how it can improve the Patient Experience. Even more exciting is their commitment to the continued evolution and application of our platform for Indoor Location-based Services to solve problems and bring ROI to the Enterprise as a whole.”

Joanne Arico, RN, BSN, Director of Patient Experience at RWJUH added “The launch of MediNav is the first step in a journey to use indoor navigation and location-based services to benefit all of the stakeholders at RWJUH. Our focus for 2015 is to enhance our patient experience, as well as improve staff efficiency and prevent late and missed appointments.”

So today is important milestone along our path, to look back and around, and be thankful for how much we have grown. But we are looking forward even more to the path ahead!

Connexient announced today that the National Institutes of Health has selected our MediNav™ Digital Wayfinding and Indoor Location-based Services solution for its Clinical Center Complex (CCC) on the NIH Campus in Bethesda, MD.  The CCC is comprised of 3.5 million square feet of mixed occupancy space in three congruent buildings on the NIH campus including a clinical, laboratory, administrative space with 240 inpatient beds, 82 day-hospital stations and 15 outpatient clinics and more than 5,000 rooms.

>> Read the press release

Of course, we are honored, thrilled and excited to be selected -  and eager to get to work!  There are several factors that make this win and project particularly important for Connexient.

First, the NIH Campus is an extraordinarily complex facility that frequently confounds arriving patients, visiting physicians and even staff.  Besides creating stress and frustration, this is a challenge that has direct impact and cost on the efficiency of its operations.  This is a situation where MediNav can really have enormous positive impact.

Second, Connexient was selected after an exhaustive search, review, and evaluation over a dozen companies that responded to an open RFP, based on the quality and breadth of its solution for Indoor Navigation and Digital Wayfinding.   A particularly important factor was Connexient’s ability to enable other Enterprise IT to consume its navigation quality maps and location services, which will bring increasing ROI and benefits to the NIH as we move forward with our strategic roadmap.

Finally, this is one of the first clients for Connexient where we will start with a campus-wide deployment, and also have a mandate to look towards a network-wide deployment.  So we can realize together with the NIH the full potential of MediNav to deliver value to users and ROI to the organization.

So, all in all, the NIH contract represents to us the fruition of 3 years of shaping and focusing our solution to meet real world needs of our clients, where we now we have our first opportunity to deploy all the pieces from the start.

Needless to say, we find that to be pretty exciting!

Another Important Milestone for Connexient

We are proud and honored to announce today another important milestone for Connexient: our new partnership with Intelligent Insites for sales collaboration and product integration around Connexient’s MediNav solution and the InSites operational intelligence platform.

As in our partnership with Stanley Healthcare, the driving force behind this partnership for both of our companies is serving the needs of our clients and end users.

Not Surprisingly, Indoor Positioning, Navigation and Maps Are a Key Part of Operational Intelligence

This is something we've been preaching for a long time. While Indoor Navigation may be the first "killer application" for navigation-quality indoor maps and positioning, the real Enterprise ROI comes as you bring these capabilities into other applications across Operations, Security, Clinical Workflow and so on. We call this Location-enabling Enterprise IT.

Within this framework of integration, the benefits flow in many directions to our respective products and mutual clients and end users. It creates entirely new levels of value in Enterprise data analytics, visibility and actionable intelligence, while simultaneously enabling powerful new use cases and user experiences.

We've talked a lot about this and will continue to do so with our clients and in our blogs. Being able to work actively together with partners like Intelligent Insites to realize, however, takes us beyond talking about it and into the process of delivering these benefits.

So stay tuned!

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Connexient LLC

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