When you are building a new company - and a new "space" like Indoor Navigation and Location-based Services - there are some milestones that really matter. This week, we were proud to announce one of those: our new partnership with Stanley Healthcare.
Sales Collaboration is the Starting Point
Of course for a young company like Connexient, the opportunity to work with a partner who can bring our solution to over 5,000 hospitals and 12,000 long-term care organizations is tremendously exciting and a great honor. It will enable us to reach more clients that we can help to enhance patient experience, capture lost revenues and increase efficiency. That is a good thing!
We will kick-off our collaboration at HiMSS 2015 - the annual gathering of over 30,000 innovators and leaders in Healthcare - in Chicago on April 12th. Please come see us there!
But Product Integration to Deliver Enterprise ROI Is Just As Important
Equally exciting to us, however, is the shared vision between our companies of how integrating Indoor Navigation - and Navigation-quality mapping and positioning - together with other location-based solutions solutions can deliver compelling value for users and increase Enterprise ROI for our clients.
Gabi Daniely, Vice President of Solutions, Products and Marketing at STANLEY Healthcare summed this up nicely:
“Smartphones and other mobile technologies that are BLE enabled are transforming how patients access hospital information and interact with healthcare providers. Connexient’s MediNav solution is the perfect complement to our existing Wi-Fi based solutions for Patient Flow, Asset Management, Environmental Monitoring, Hand Hygiene Compliance Monitoring and Patient and Staff Security. Our partnership with Connexient will help our clients further improve staff communication, automate processes, accelerate responsiveness, increase security and streamline workflow across the entire continuum of care.”
The importance of integration has been a core focus for Connexient from the very beginning. We tell our clients that while Indoor Navigation may be the first "killer app" of Indoor Positioning and Location Services, Connexient's core mission is to location-enable Enterprise IT. So we are eager to get to work!
The Low Hanging Fruit
The opportunities to deliver ROI through Enterprise integration seem endless - the deeper you dig the more benefits appear. In discussion with clients and partners like Stanley over the last year, however, we have identified three areas that have present a combination of relatively simple implementation, immediate benefits and measurable ROI.
EHR Integration for Appointment Reminders and the "Airline Check-in" Model
We first started talking to clients and blogging about this last year. With just a few very simple integration points to EHR solutions, we can collaborate with our clients and partners to deliver a use case we call the "Airline Check-in Model".
The "Airline Checkin Model" Use Case
These screenshots show functionality that MediNav supports out-of-the box to support the integration with EHR systems to dramatically enhance and improve the patient experience.
Patient receives an appointment reminder 24 hours prior and can confirm he/she is coming, as well as set reminder for a desired time when he/she should leave for the appointment. Patient can also view end-to-end route - outdoors and indoors - in advance at this point to pre-plan their trip.
Using the Parking Planner feature, Patient is given recommended parking location based on their appointment destination inside the building. Then receives turn-by-turn navigation to the correct garage entrance with Google Maps.
Upon arrival at the parking garage, Patient’s physical presence is confirmed with BLE Beacon or Cisco MSE and Welcome Screen automatically triggered that enables he/she to save car location, notify caregivers of arrival, and receive turn-by-turn indoor navigation to appointment room.
The result is a win-win-win:
- reduced stress for the patient in getting to appointments;
- reduced no shows and late appointments for the Healthcare Provider; and something totally new
- real-time visibility into incoming flow of appointments so that the Healthcare Provider can manage its "dynamic inventory" more effectively.
This last one best illustrates the power of integration. There are various ways to work to address the first two goals that - while less efficient for the organization and convenient for the patient - can be effective.
But this type of integration opens up an entirely new set of possibilities for the organization that will directly increase the effective use of a hospitals most valuable resources - its caregivers - while simultaneously reducing the wait times - and uncertainty about them - that patients have come to dread.
When you combine and integrate this with a solution like Stanley Healthcare's MobileView, now the Enterprise is getting an end-to-end visibility across the entire continuum of care. That's powerful.
RLTS Integration for the MediNav Staff Version
Since we first started deploying MediNav, our clients have told us how it has become instantly popular with Hospital staff. Besides the plain fact that caregivers get lost as well - especially newly arriving staff - it has often become used as a convenient communication option and directory resource that is already sitting in everyone's pocket.
This has lead to our planning and development of the MediNav Staff Version, slated for release in Q4 of this year. This will first and foremost provide a full staff directory and complete map of the facility that is only accessible to authorized personnel. That in itself will be tremendously useful.
As we go forward with partners like Stanley, however, even more compelling opportunities arise. Why not, for example, integrate RLTS-based asset tracking like Stanley Healthcare Nursing & Staff Workflow Solutions? Why not indeed! Stanley knows where the equipment is located, we can tell the caregiver which is the closest and how to get there. And that's just one example of course.
Or with staff workflow tracking, now a nurse that needs to confer with a doctor can immediately see exactly where he is in the building and even if he is moving receive turn-by-turn navigation to meet up with him.
We Want to Hear from You
Neither of these types of use cases outlined above are fundamentally new. They are ones almost every person is familiar with in some other part of their life with applications like Foursquare (or Facebook check-in), Uber and otherwise. The point is that by moving down the path with some very simple integrations, we can translate these into Enterprise use cases that are both comfortable for the user and bring real value to the organization.
It is our clients that can best tell us where to focus, of course. You know what capabilities and use cases would have true immediate and positive impact for you - and your patients. So we want to hear from you and start these conversations!