The Start of a New Era
Connexient started with a simple question and idea in the summer of 2012: "Why can't we have indoor GPS?". That question came from our co-founders long experience with hospital wayfinding systems, and a conviction that digital mapping and turn-by-turn indoor navigation could finally truly solve the pain point of wayfinding inside of large, complex hospitals that signage and kiosks could only partially address.
Innovation is hard! When we asked this question, the technology to achieve navigation quality indoor positioning did not exist. It took us until January, 2015 to get to our first commercial release of the Navigator Edition, leveraging the breakthrough of Bluetooth Low Energy beacons.
Since then, we have deployed over 30 hospitals and 50 million square feet of indoor maps and navigation, at sites all over the country. While it has been tremendously gratifying to see this, we realize that we are still just at the beginning. The official launch of our customer portal this month marks an important milestone to start the next stage of our journey
Continual Improvement through Collaboration
The launch of our customer portal was driven by two fundamental principles and values that Connexient embraces.
Kaizen, the Japanese word for "change for the good" encapsulates the principle of continual incremental improvement. At Connexient, we are committed to that spirit and philosophy.
At each new site, we have learned more about how to deliver a reliable, robust and intuitive solution at scale in facilities of enormous size and complexity. Often we encountered and had to solve new technical and user experience challenges created by unique characteristics of a particular campus and facility.
We put our learning back in to our product development, as well as tools and practices for improving our deployment and ability to support and maintain MediNav once deployed. This portal and our new customer user group will be a place where we can communicate and share with our customers the challenges we are working on, or have identified and our studying. Even more importantly, we can also get direct feedback on where and how we can improve.
Connexient is a customer-driven company, and collaboration with our customers is a core goal. We have always believed that in order for MediNav to be successful, we must work together with them. That was true during the initial deployment stage of MediNav, and it is even more important after launch that we collaborate to achieve solution success.
Today, for most of our customers, this will be focused on sharing knowledge, ideas, insights and best practices on marketing and simple Web 2.0 integrations that will increase awareness and adoption by patients and visitors. For some customers, we will do the same for more sophisticated integrations with EHR systems such as Epic. The portal will then be place where the trailblazers can make the path easier for those that follow. Some customers are even moving towards addressing other Enterprise use cases for Indoor Maps and Navigation Services through integrations with asset tracking, facility management, safety & security applications.
Whatever their goals, we will work to ensure that our customer portal will become a valuable tool and vehicle for helping our customers to achieve them.
So, today is just the starting point. While we have our ideas, the continued evolution of the portal will be driven by what we hear and learn from our customers, We are eager to start this next stage of the journey to improve Patient Experience and drive innovation and efficiency with MediNav!