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Last week, we were proud to announce the launch of NIH Clinical Center Take Me There which was a major milestone in many ways.
Foremost in our minds are some of the new capabilities and features we have implemented in our partnership with Google Maps for Work, for which we are proud to announce today that we have become an official partner.
While we have been working with Google from almost the beginning, our new status will enable us to further enhance our integration as well as get the word out to our clients and prospects of how Connexient + Google Maps together can:
Our collaboration with Google started from the very beginning of our planning and design for MediNav. Thanks to the 20 year background of our founders in wayfinding for Hospitals and Healthcare Networks, we knew that the challenges for patients and visitors usually start long before - and often continue after - they have arrived at the hospital.
Here are 3 typical challenges that almost all visitors face.
Google Maps for Work enables us to solve the outdoor component of these challenges with Google’s unparalleled map data, engine and APIs to solve real world challenges of digital wayfinding and navigation for our clients and users.
And thanks to the new Google Navigation Deep Linking capabilities, this is not just restricted to Maps, Routes and Directions. We can send a user directly from the MediNav app to the Google Navigation app with the exact location loaded, knowing Google will get them there flawlessly.
Once they arrive, they then can re-open MediNav to start their indoor navigation - and coming soon we will automatically re-open it for them!
As amazing as Google is at mapping the entire outdoor world, it does not and cannot know your organization and facilities. The result of this is a wayfinding challenge we have all experienced at one point or another: being navigated by Google to a general address for a large facility - which more often than not can be very far away from where you actually need to go.
With our Google Maps for Work partnership, Connexient is able to add and maintain custom layers of map data for our clients that incorporate our knowledge and mapping of their campuses and facilities. This means that together with Google, we can deliver end-to-end, outdoor + indoor digital wayfinding and navigation, solving complex wayfinding challenges. Here are just a few examples.
Almost every person arriving at a major hospital or medical center struggles with parking. Figuring out which garage is closest to your actual appointment destination indoors can be extremely difficult - and picking the wrong garage means a very long, stressful and confusing journey to start your patient experience that day.
And then when it comes time to get back to your car after your appointment, remembering where you parked and understanding how to get there from inside the building can be even more daunting.
Based on our 20 years of experience in Hospital wayfinding, we knew these are not secondary issues. They are some of the most frequent complaints that come up in patient surveys. That’s why we developed the MediNav Parking Planner and My Car Saver.
And it is a great example of how Google Maps and Connexient work together to provide an end-to-end, outdoor + indoor solution. Here’s a little tour to show you how.
Step 1: Recommending Your Parking Location. Thanks to our Indoor Map, we know exactly where you are going and which is the closest parking location. Users of course can also select from other available parking options.
Step 2: Getting You To Your Parking Location. Now you need to get there. Whereas Google would be unlikely to have the garage street address, MediNav can provide the exact directions - and even a deep link in Google to navigate you to the exact entrance.
Step 3: Getting You Through the Correct Campus Entrance. In very large facilities and campuses, Google also will not usually know what is the best entrance for your destination. MediNav handles and optimizes that - can can deal with special situations such as restrictions based on time of day or different entrances for different visitors.
Step 4: Reminding You to Save Your Car. When you arrive at the parking garage - if equipped with BLE Beacons - MediNav app will detect this and serve a welcome screen to remind you to save your parking spot. We can do this automatically based on your location, or let you select.
Step 5: Navigating You On To Your Indoor Destination. Now that your car’s parking location is saved, MediNav will automatically switch to the indoor map and continue your turn-by-turn navigation on to your final destination inside the building.
Step 6: Getting You Back to Your Car. Hours later, all the user had to do is tap on Take Me to My Car and no matter where they now are in the building they will be navigated right back their parking spot. From there, of course, they can also include their next outdoor destination - whether that be in the Healthcare network or home - and we will send them on their way in Google Navigation once again.
Through the integrated functionality and the custom data layers that we are able to create and maintain in Google Maps, MediNav is able to make a very complex wayfinding challenge simple for the user. He or she can just follow the blue dot and turn-by-turn directions end-to-end, both outdoors and indoors, with key location-based assists and prompts all along their way.
Actually making it work reliably and accurately is no less complex - and is only possible with the added functionality and control that we are given as a Google Maps for Work partner.
The second part of this blog will address the next two common challenges of Wayfinding and Navigation that afflict almost all patients and visitors - and how we have integrated Google Maps to solve them. Please stay tuned!
Last week saw the launch of MediNav at the National Institutes of Health as NIHCC Take Me There. This was, of course, an exciting milestone for Connexient in many ways, and there were many things that were unique and significant in our product evolution. But these are the ones that stand out.
Size really does matter! The NIH Clinical Center has some three and a half million square feet under one roof, in which we mapped over 6,000 rooms and deployed over 950 beacons. We learned a lot and developed many new tools and techniques to deliver reliable, robust facility wide navigation at this scale.
And that is a good thing since we now have multiple deployments in process that are even larger!
The NIH also represents our first launch of the new MediNav Web Version. This is an incredibly important part of the overall solution, enabling users to pre-plan a visit before they leave. It also helps to drive awareness and adoption of the mobile app with our Send to Phone and Print features.
We will have a lot more to say and show about the Web version in next week’s blog.
The NIH spans 322 acres and has over 70 buildings. For visitors to the NIH Clinical Center, getting into and across this campus is a very big wayfinding challenge in itself. Connexient built custom map layers with our Google Maps for Work partnership to support intelligent routing for patients and visitors to the right gate and then on to the correct parking lot.
We also added a Shuttle Van Tracker that lets users see exactly where their shuttle van is and when it is arriving to the closest stop.
And next month we will add even more:
We were also able to develop and refine important new features that push us forward in delivering true turn-by-turn navigation.
And we are still learning and evolving. Stay tuned as we release new features later this summer!
For the 40,000 plus people that work at the NIH, navigating the campus and Clinical Center is not an abstract problem. It brings challenges on a daily basis that have a direct impact on productivity. That’s why all 40,000 staff members are in the NIHCC Take Me There application, and all 6,000 rooms are navigation-enabled.
But we also added a new feature for Facility Management that we think will be a hit with all of our clients: a location-smart issue reporter. In a building the size of the NIH Clinical Center, there is a lot of maintenance required. But knowing where there are issues and then directing housekeeping or maintenance staff to get there can be daunting.
With MediNav, the NIHCC can now crowd-source issue reporting. Any staff member can quickly submit an issue ticket with a couple of taps , attach a photo and comments, and have that sent to the housekeeping and maintenance staff with an exact map of its location.
These first operational use cases are a great example of something we have always believed and now are seeing come to reality not just at the NIH but across all of our clients: Patient Experience is just the starting point. Once rich indoor maps, navigation and location-based services are deployed in a large, complex facility, they will, over time, be applied to address many other use cases that drive compelling value and ROI. Connexient is dedicated to delivering that value to its clients, and is moving down the path together with them to realize this vision.
We’ll have more to say on that in blogs to come!
Connexient was proud and excited to announce yesterday Smart Source and Connexient Join Forces to Provide Elevated Patient Experience, an industry leader in helping hospitals to increase productivity and revenue. With this partnership, our MediNav™ Digital Wayfinding solution will be linked to Smart Source's proprietary HandHolder™ appointment reminder system.
The combined MediNav™ /HandHolder™ pre-arrival/arrival solution will provide an enhanced and informative patient experience, meaning patients will have the information that they need to not only arrive on-time but also be prepared for their appointment. But there is another benefit that is just as important: improved on-time starts, reduced appointment no-shows and increased patient satisfaction scores for hospitals and physicians.
This infographic encapsulates exactly how Smart Source accomplishes that by reducing missed and late appointme
nts - with proven success at major medical centers across the country.
With our new integrated offering, we are confident that we can boost the already strong ROI equation even further, while taking Patient Experience to a whole new level. In our blog earlier this week, Digital Wayfinding for Patient Experience is an ROI Story, we talked about some of those other drivers of ROI that we are focused on, including improved HCAHPS scores and improved staff productivity.
As much as we are true believers, innovators and visionaries when it comes to the power of Indoor Navigation and location-based services, we also have always had a bedrock conviction that a mobile app is only part of the solution. We always keep at top of mind what our value to our clients and users is. Nobody goes to the hospital to have an indoor navigation experience. They go to the hospital to get to their appointment. That's our mission.
That's why our All Screens approach to Digital Wayfinding is so critical. There are a huge range of demographics and 'user types' at Hospitals and Healthcare Networks. Some of them are "early adopters" that will love blue dot indoor navigation. Others will never touch it. And all will need maps, routes and other information available in multiple modalities:
The right modality is whatever each particular user needs at the moment - on any screen, any time, and anywhere.
One mantra we talk to our clients about is the critical step of integrating Digital Wayfinding with that crucial moment when a patient and visitor is thinking about coming to their appointment. That is when we can connect the moment of need and motivation for a user to the MediNav application that will actually solve the problem - whichever modality they choose.
Our partnership with Smart Source will now take that integration even further, adding call-to-action and customized links right into the HandHolder™ pre-arrival/arrival solution. Connexient + Smartsource clients will now be able to take this already amazing effective and personalized tool to a new level of convenience and satisfaction for patients and visitors. With MediNav integration for example, users will now add the following capabilities.
It is pretty easy to see how this will reduce no shows and late starts, as well as the stress and anxiety that so many patients and visitors experience when trying to get to their appointments. It is a great example of 2 + 2 adding up to a 10!
Want to Learn How Connexient + Smartsource Can Help Your Healthcare Network?
If you would like to learn more about Connexient + Smartsource partnership and our integrated solution, please contact us. We are both organizations keenly focused on client needs and above all patient needs, so we look forward to collaborating with current and future clients to push this new area of innovation in Patient Experience.