The Airline Check-in Model for the Patient Wayfinding Journey
Connexient believes that the greatest value of indoor navigation and navigation quality maps will come through its integration with other Enterprise applications. We see navigation services as an new layer in Enterprise IT that will make it possible to coordinate and manage the flow of people and equipment through large complex facilities - and the visibility of the Enteprise into this - in an entirely new and powerful ways.
One concrete example of how this can work, which we are working on deploying now with multiple clients, is the integration of digital wayfinding with appointment scheduling in a new model for Patient Experience that we call the "Airline Check-in Model." The idea is simple: connect the dots to reduce stress, improve patient experience and reduce missed and late appointments, all while lessening the impact on staff who must provide wayfinding assistance. As we go forward, this can provide both predictive and real-time visibility to healthcare networks on their inbound appointment flow to optimize the use of personell and resources.
AIRLINE CHECK-IN MODEL
Improving Patient Experience while reducing missed or late
appointments and optimizing Care Team utilization
EHR generates
Appointment
Reminder
Patient receives
reminder 24 hours
before appointment
and confirms
Patient receives reminder
“X” hours before appointment
and receives outdoor
navigation to parking
On arrival patient
receives welcome screen
with location-based check-in
Indoor navigation
to lobby/reception
Lobby/Security
registration
Indoor navigation
to and from
appointment
Enhance Patient Experience
Reduce Late and Missed Appointments
Increase Enterprise visibility
Improve Efficiency and Utilization of Staff
Analytics Generated
AIRLINE CHECK-IN MODEL
Improving Patient Experience while reducing missed or late
appointments and optimizing Care Team utilization
EHR generates
Appointment
Reminder
Patient receives
reminder 24 hours
before appointment
and confrms
Patient receives
reminder "X" hours
before appointment
and receives outdoor
navigation to parking
On arrival patient
receives welcome screen
with lovation-based check-in
Indoor navigation
to lobby/reception
Lobby/Security
registration
Indoor navigation
to and from
appointment
Enhance Patient Experience
Reduce Late and Missed Appointments
Increase Enterprise visibility
Improve Efficiency and Utilization of Staff
Analytics generated
If you would like to learn more and work with Connexient to implement this innovative and transformative new use case model, please contact us.