Last week saw the launch of MediNav at the National Institutes of Health as NIHCC Take Me There. This was, of course, an exciting milestone for Connexient in many ways, and there were many things that were unique and significant in our product evolution. But these are the ones that stand out.
Scale and Complexity
Size really does matter! The NIH Clinical Center has some three and a half million square feet under one roof, in which we mapped over 6,000 rooms and deployed over 950 beacons. We learned a lot and developed many new tools and techniques to deliver reliable, robust facility wide navigation at this scale.
And that is a good thing since we now have multiple deployments in process that are even larger!
Introducing the MediNav Web Version
The NIH also represents our first launch of the new MediNav Web Version. This is an incredibly important part of the overall solution, enabling users to pre-plan a visit before they leave. It also helps to drive awareness and adoption of the mobile app with our Send to Phone and Print features.
We will have a lot more to say and show about the Web version in next week’s blog.
Multi-modal Campus Navigation
The NIH spans 322 acres and has over 70 buildings. For visitors to the NIH Clinical Center, getting into and across this campus is a very big wayfinding challenge in itself. Connexient built custom map layers with our Google Maps for Work partnership to support intelligent routing for patients and visitors to the right gate and then on to the correct parking lot.
We also added a Shuttle Van Tracker that lets users see exactly where their shuttle van is and when it is arriving to the closest stop.
And next month we will add even more:
Campus Entry Wizard. This will guide users by their type – staff, vendors, patients & visitors to the right gate and parking. We will even address time-based restrictions, such as knowing when a gate is closed.
Pedestrian Navigation. Now users will also be able to get walking routes and navigation to any building on the campus.
Our Most Sophisticated Navigator Yet
We were also able to develop and refine important new features that push us forward in delivering true turn-by-turn navigation.
Off-route notification and recalculation. When you miss a turn, we let you know! And then get you back on track.
Voice and Audio Prompts. This is amazingly useful for navigation, letting you focus more on what is ahead and less on the screen.
Enhanced Outdoor – Indoor Transitions. Our new outdoor BLE beacons enable us to provide a instant and seamless transition when entering and exiting the building.
And we are still learning and evolving. Stay tuned as we release new features later this summer!
Operational Use Cases
For the 40,000 plus people that work at the NIH, navigating the campus and Clinical Center is not an abstract problem. It brings challenges on a daily basis that have a direct impact on productivity. That’s why all 40,000 staff members are in the NIHCC Take Me There application, and all 6,000 rooms are navigation-enabled.
But we also added a new feature for Facility Management that we think will be a hit with all of our clients: a location-smart issue reporter. In a building the size of the NIH Clinical Center, there is a lot of maintenance required. But knowing where there are issues and then directing housekeeping or maintenance staff to get there can be daunting.
With MediNav, the NIHCC can now crowd-source issue reporting. Any staff member can quickly submit an issue ticket with a couple of taps , attach a photo and comments, and have that sent to the housekeeping and maintenance staff with an exact map of its location.
The Road Ahead
These first operational use cases are a great example of something we have always believed and now are seeing come to reality not just at the NIH but across all of our clients: Patient Experience is just the starting point. Once rich indoor maps, navigation and location-based services are deployed in a large, complex facility, they will, over time, be applied to address many other use cases that drive compelling value and ROI. Connexient is dedicated to delivering that value to its clients, and is moving down the path together with them to realize this vision.
We’ll have more to say on that in blogs to come!